Frequently Asked Questions

Have questions about our work? Want to know more about requesting a free & confidential peer support match, becoming a volunteer or helping to support our work? We’ve got answers to common questions below. Read on for answers via our FAQ – or talk with our team directly using the button below.

CHN provides free one-on-one emotional peer support to adult cancer patients and their loved ones.

Cancer Hope Network serves adults facing cancer – patients, caregivers and the people who love them.

All of our services are free and confidential.

Clients call our toll-free number, reach out via our website, or meet us at their oncology center through our Allies of Hope cancer center outreach program to request a match with a trained volunteer who has undergone treatment and lived through a similar cancer experience.

The matching process includes an initial client assessment, coordination of a peer match, oversight of the process, and client and volunteer surveys to ensure that the program is offered at the highest standard. Matches are facilitated within 48 hours of initial contact and typically take place over the phone—although there is also availability for in-person and online support when requested.

Cancer Hope Network also provides individuals requesting support with referrals to a wide array of community resources.

We currently have nearly 500 active volunteers who speak 15 languages and range in age from 19 to 94.

Each of our Support Volunteers is at least one-year post-treatment, successfully undergoing maintenance therapies, or served as caregiver for a loved one facing cancer. All volunteers complete our professionally approved, proprietary Support Volunteer training program and are engaged and mentored throughout the process. Their care is individual, but there’s power in numbers. Together, they’ve faced more than 80 types and subtypes of cancer, which means that for diagnosis-based matches, they’re prepared to help more than 98% of patients who will be diagnosed this year.

Yes. Cancer Hope Network serves all adults impacted by cancer.

We’re here to answer your questions. Want to talk through your particular situation? Our Programs Team is available at 877-HOPENET (877.467.3638).

Don’t feel like talking? Read stories of the survivors and caregivers who serve as our Support Volunteers.

Support Volunteers are trained survivors and caregivers who want to provide hope and mentorship for clients facing cancer. Click HERE to learn more.